If you wish to make a complaint or provide the BAS with any feedback, please contact the Society by
one of the following methods:
- By emailing the President atpresident@britishspiders.org.uk or the Honorary Secretary at secretary@britishspiders.org.uk
- By writing to the Honorary Secretary at the British Arachnological Society, 519 Huntington Road, York, YO32 9PY
- If no other alternative, by sending a private / direct message (DM) on one of our social media platforms (BlueSky, Facebook, Instagram or X)
Upon receipt of your complaint, and assuming you have provided us with a contact telephone number,
every eort will be made to resolve your complaint in a telephone call, unless additional information is
needed to do so.
However, if you would prefer us to respond in writing or your complaint cannot be resolved over the
phone, then we will reply to you, in writing or by email, within 14 days of receipt of your contact.
Our written response will confirm that your complaint has been logged, and it will either give you details
of how we have resolved it or that it will be investigated and resolved within 30 days.
Details of the complaint will then be logged in our Complaints Record.
If you are still unhappy with the outcome we will attempt to find an alternative solution.
The response times mentioned above are the maximum response times – usually someone will get
back to you much sooner.
Even if you simply wish to raise an issue rather than make a formal complaint, we would still like to hear
from you so that we can improve our service.